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Extended Services and Ongoing Supports

Ongoing supports, also referred to as long-term supports or extended services, are a unique feature of supported employment, but can also be a consideration in typical job development supports -- to a less intense degree.

Ongoing supports may continue to be available to workers with disabilities for the duration of their employment and can be adapted to best meet the needs of the worker.   These supports could include:

  • identifying available funding sources for ongoing supports and ensure that each worker being supported has access to these services, if needed.
  • understanding eligibility for services and the requirements for receiving funding to support specific workers with disabilities.
  • continuing to remain involved in the workplace, building on the relationships with the business and providing supports to the worker with disabilities as needed.
  • providing on-going supports to the worker as changes occur in the work situation to avoid job loss or even facilitate job advancement: Including changes in:
    • management, job duties, or coworker supports
    • living situations
    • transportation arrangements
    • health conditions
    • benefits or health insurance
  • negotiating changes to the job, including but not limited to adding or modifying the worker’s job description, increasing wages, and negotiating additional hours and benefits
    • assisting the worker with disabilities in self-advocacy for changes to the job or
    • advocateing with the business on their behalf, if requested and needed.

Keeping Lines of Communication Open

It’s important to establish a plan for on-going contacts with the worker and the employer.  Identify preferred communication strategies such as 1) video conferencing, 2) email, 3) telephone, 4) text, and 5) face-to-face meetings at or away from the job.

The method and frequency of the contacts are determined based on the preferences and needs of the worker with disabilities. Discussions may include job satisfaction, wages and benefits, career advancement, job site support needs, training on new job duties, changes in coworker supports and so forth.

In-Person Meetings and Workplace Observations

Casual observations of the worker help to determine if the job duties continue to be performed independently and meet the needs of the employer. You may not discover that there is a problem until it causing concern by the employer or supervisor. On-the-job observations can help identify any on-going support needs, preventing job dissatisfaction by the worker as well as the business.

Early on in the job, more regularly scheduled contacts may be provided, gradually fading to the naturally occurring evaluations that occur for any employee without disabilities. The only exception is when the worker with disabilities has not disclosed his or her disability to the business. If there has been no disclosure, the employment specialist and worker need to develop a support plan that does not inadvertently disclose that the worker has a disability.

Disclosure

In some cases, workers with disabilities (e.g., workers with mental health conditions and other non-visible disabilities) may choose not to disclose their disability to the business.

Ongoing supports for these individuals are negotiated between the worker and the supported employment agency. Each of the quality features that follow should be modified to take into account how supports will be provided if the worker has not disclosed his or her disability to the business.

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