Extended Services and Ongoing Supports
Ongoing supports, also referred to as long-term supports or extended services, are a unique feature of supported employment, but can also be a consideration in typical job development supports -- to a less intense degree.
Ongoing supports may continue to be available to workers with disabilities for the duration of their employment and can be adapted to best meet the needs of the worker. These supports could include:
- identifying available funding sources for ongoing supports and ensure that each worker being supported has access to these services, if needed.
- understanding eligibility for services and the requirements for receiving funding to support specific workers with disabilities.
- continuing to remain involved in the workplace, building on the relationships with the business and providing supports to the worker with disabilities as needed.
- providing on-going supports to the worker as changes occur in the work situation to avoid job loss or even facilitate job advancement: Including changes in:
- management, job duties, or coworker supports
- living situations
- transportation arrangements
- health conditions
- benefits or health insurance
- negotiating changes to the job, including but not limited to adding or modifying the worker’s job description, increasing wages, and negotiating additional hours and benefits
- assisting the worker with disabilities in self-advocacy for changes to the job or
- advocateing with the business on their behalf, if requested and needed.
Keeping Lines of Communication Open
It’s important to establish a plan for on-going contacts with the worker and the employer. Identify preferred communication strategies such as 1) video conferencing, 2) email, 3) telephone, 4) text, and 5) face-to-face meetings at or away from the job.
The method and frequency of the contacts are determined based on the preferences and needs of the worker with disabilities. Discussions may include job satisfaction, wages and benefits, career advancement, job site support needs, training on new job duties, changes in coworker supports and so forth.
In-Person Meetings and Workplace Observations
Casual observations of the worker help to determine if the job duties continue to be performed independently and meet the needs of the employer. You may not discover that there is a problem until it causing concern by the employer or supervisor. On-the-job observations can help identify any on-going support needs, preventing job dissatisfaction by the worker as well as the business.
Early on in the job, more regularly scheduled contacts may be provided, gradually fading to the naturally occurring evaluations that occur for any employee without disabilities. The only exception is when the worker with disabilities has not disclosed his or her disability to the business. If there has been no disclosure, the employment specialist and worker need to develop a support plan that does not inadvertently disclose that the worker has a disability.
Disclosure
In some cases, workers with disabilities (e.g., workers with mental health conditions and other non-visible disabilities) may choose not to disclose their disability to the business.
Ongoing supports for these individuals are negotiated between the worker and the supported employment agency. Each of the quality features that follow should be modified to take into account how supports will be provided if the worker has not disclosed his or her disability to the business.
Tools
Following are some tools and resources to assist you with your career planning activities.
Featured Resources
- Core Features of Quality Supported Employment Services from WINTAC (Workforce Innovation Technical Assistance Center)
- Essential Elements of Customized Employment: Customized Employment Essential Elements & Recommendations for Customized Employment Practices were developed to define and elaborate customized employment service delivery. The Workforce Innovation Technical Assistance Center (WINTAC) and the Youth Technical Assistance Center (Y-TAC) are national technical assistance centers funded by the Department of Education’s Rehabilitation Services Administration (RSA). WINTAC and Y-TAC entered into a partnership with GriffinHammis Associates, TransCen, Inc., Marc Gold & Associates, and Virginia Commonwealth University to develop this document to identify the essential elements of customized employment (CE) as a guide for the universal application of these elements across service delivery and training providers.
Training
- Project E3 Webcast: What is a Job Coach? An Overview of the Role of a Job Coach in the Workplace
- Project E3 Webcast: Innovative Job Placement Strategies
Related Resources
- Resource Roundup: Customized Employment from Project E3
- Resource Roundup: Evidence-Based Practice Counselor Toolkit from Project E3
- Supported Employment Handbook: A Customer-Driven Approach for Persons with Significant Disabilities Manual created by Valerie Brooke, Katherine J. Inge, Amy J. Armstrong, Paul Wehman
Tools
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Communities of Practice hosted by WINTAC (Workforce Innovation Technical Assistance Center)
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